Shipping policy

Order Fulfillment and Shipping Policy

Shipping Origin
All products are shipped from Guadalajara, Mexico.

Shipping Destinations
We ship to most countries worldwide. If your country is listed in the country dropdown menu at checkout, we can ship to you. If it isn’t listed, please contact us, and we’ll do our best to arrange shipping to your location.

Processing Time
Orders are typically processed within 1-3 business days, but processing may take up to 7 business days during peak periods.

Shipping Carrier and Tracking
All orders are sent through Correos de México Registered Mail. Once your order has been registered at the post office, you will receive tracking information via email.

  • Important: Registered Mail requires a signature upon delivery. If no one is available to receive the package, the carrier will typically attempt delivery up to 3 times. Afterward, the package will be held at your local post office for a limited period before being returned to us. We recommend checking your local post office policies for specifics.

Estimated Delivery Times

  • USA and Canada: Approximately 2-4 weeks
  • Worldwide: Approximately 3-5 weeks

Please note that these timeframes are estimates and may vary due to factors beyond our control, such as customs delays.

Customs Fees and Duties
International orders may be subject to customs fees or import duties imposed by your local government. These fees are not included in our prices and are the buyer's responsibility. We recommend checking your local customs regulations for details. Unfortunately, we cannot refund or reimburse customs fees.

Incorrect Addresses and Returned Packages
If your package is returned to us due to an incomplete, incorrect address, or failure to pick it up from your local post office, we can reship the package. However, you will need to cover the additional shipping costs. To avoid this, please ensure that your shipping address is complete and accurate when placing your order.

Delays and Resolutions
While we aim to deliver your order as quickly as possible, delays can occur due to customs processing, holidays, or other unforeseen circumstances. If you experience significant delays or issues with your order, please contact us so we can assist you.

Thank you for your understanding and patience!